退款政策
最后更新：2026 年 7 月 27 日
7 天无理由退款
购买后 7 天内，不满意就退，不需要解释理由。
1. 适用范围
- 自付款成功之日起 7 个自然日内提出的退款申请，我们全额退款。
- 月度和年度许可证都适用。
- 已经激活并使用过也可以退 —— 我们相信你只有用过才知道合不合适。
- 每个用户享受一次无理由退款。同一人重复购买再退款的，我们保留拒绝的权利。
2. 怎么申请
- 发邮件到 [email protected]，或 Telegram 联系 @likangxian1007。
- 提供订单号（付款成功页和确认邮件上都有，形如
cs_live_…）或付款时使用的邮箱。 - 可选：告诉我们哪里不好用。不影响退款，但能帮我们改进。
我们通常在 1–2 个工作日内确认并发起退款。
3. 多久到账
退款一律原路退回到您付款时使用的账户，无法退到其他账户。到账时间取决于发卡行或支付渠道：
| 付款方式 | 我们发起后到账时间 |
|---|---|
| 银行卡（Visa / Mastercard 等） | 5–10 个工作日 |
我们发起退款后即无法控制到账速度。超过上述时间未到账，请先联系您的发卡行查询。
4. 退款后会怎样
退款处理完成后，对应的许可证密钥将被停用，已绑定的设备会失去授权。如需继续使用，请重新购买。
5. 以下情况不予退款
- 超过购买后 7 天；
- 违反服务条款被终止许可的（如转售密钥、破解授权校验）；
- 反复购买并退款、明显滥用退款政策的；
- 因第三方平台自身改版、故障或政策调整导致的功能变化 —— 这类情况请先联系我们，多数可以修复或延期补偿，但不属于自动退款范围。
6. 超过 7 天怎么办
超过 7 天我们不再提供无理由退款，但遇到问题请一定先联系我们。绝大多数是配置或兼容性问题，我们会协助解决；确属我方原因导致长时间无法使用的，我们会按剩余许可期延期或补偿。
7. 不要直接找银行拒付
发起拒付（chargeback）会让双方都陷入漫长的争议流程，通常比直接找我们退款慢得多。请先给我们一封邮件 —— 符合政策的退款我们不会拒绝。
8. 联系我们
邮箱：[email protected]
Telegram：@likangxian1007
Refund Policy
Last updated: 27 July 2026
7-day, no questions asked
Not happy within 7 days of purchase? We refund you. No explanation required.
1. What's covered
- Any refund request made within 7 calendar days of successful payment is refunded in full.
- Applies to both monthly and annual licences.
- Already activated and used it? Still refundable — you can only judge it by using it.
- One no-questions refund per customer. We reserve the right to decline repeated buy-then-refund cycles.
2. How to request one
- Email [email protected], or message @likangxian1007 on Telegram.
- Include your order number (on the success page and in your confirmation email, looks like
cs_live_…) or the email you paid with. - Optional: tell us what didn't work. It won't affect the refund, but it helps us improve.
We normally confirm and issue the refund within 1–2 business days.
3. How long it takes to arrive
Refunds always go back to the original payment method; we cannot send them elsewhere. Arrival time depends on your bank or payment provider:
| Payment method | After we issue it |
|---|---|
| Cards (Visa / Mastercard etc.) | 5–10 business days |
Once issued, the speed is out of our hands. If it takes longer than the above, please check with your card issuer first.
4. What happens after a refund
Once the refund is processed, the corresponding licence key is deactivated and bound devices lose access. To continue using the Software you would need to purchase again.
5. What is not refundable
- Requests made more than 7 days after purchase;
- Licences terminated for breach of the Terms of Service (e.g. reselling keys, bypassing the licence check);
- Repeated purchase-and-refund cycles or other clear abuse of this policy;
- Functional changes caused by third-party platform redesigns, outages or policy changes — contact us first; most are fixable or compensable, but they are not covered by automatic refunds.
6. After the 7 days
We no longer offer no-questions refunds after 7 days, but please contact us anyway if something is wrong. Most issues are configuration or compatibility problems we can fix. If a prolonged outage is genuinely our fault, we will extend your licence or compensate you pro rata.
7. Please don't go straight to a chargeback
A chargeback drags both sides through a long dispute process and is usually far slower than simply asking us. Send us an email first — if your request meets this policy, we will not refuse it.
8. Contact
Email: [email protected]
Telegram: @likangxian1007